Customer Care

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FAQS

customer care

FAQS

order issues

I RECEIVED A DEFECTIVE PRODUCT, NOW WHAT?

Oh no! Our apologies. We will be sure to fix that for you as soon as possible. Please start by filling out this form: Defective Product Form

What if my order is lost in the mail?

We will take care of it! If you believe your order has been lost in the mail, please reach out to us by filling out this form: Order Lost Form

What if I am missing an item from my order?

We want to sort out any issues with your order right away. Please reach out to us by filling out this form: Missing Item Form

What if the order I received has an incorrect item?

If you think you have received an incorrect item, please reach out to us by filling out this form: Incorrect Item Form

Can I Change an item in my order?

Once your order has been placed, we cannot add or edit item(s). If you change your mind about an item, we suggest cancelling your entire order and placing a new one with your desired items. Please note: All cancellations are final. We cannot guarantee your desired items will be available when you place another order.

If you would like to cancel your order, please start by filling out this form: Cancel Order Form

WHAT IS YOUR CANCELLATION POLICY?

Your order can be cancelled if it has not been processed and shipped. All cancellations are final and we cannot guarantee your desired items will be available when you place another order.

Please note: If you order has already shipped, it cannot be cancelled, but it can be returned. Return shipping is free for all orders within the United States. International customers are responsible for return shipping costs.


If you would like to cancel your order, please fill out this form as soon as possible: Cancel Order Form

Order Issues

I RECEIVED A DEFECTIVE PRODUCT, NOW WHAT?

Oh no! Our apologies. We will be sure to fix that for you as soon as possible. Please start by filling out this form: Defective Product Form

What if my order is lost in the mail?

We will take care of it! If you believe your order has been lost in the mail, please reach out to us by filling out this form: Order Lost Form

What if I am missing an item from my order?

We want to sort out any issues with your order right away. Please reach out to us by filling out this form: Missing Item Form

What if the order I received has an incorrect item?

If you think you have received an incorrect item, please reach out to us by filling out this form: Incorrect Item Form

Can I Change an item in my order?

Once your order has been placed, we cannot add or edit item(s). If you change your mind about an item, we suggest cancelling your entire order and placing a new one with your desired items. Please note: All cancellations are final. We cannot guarantee your desired items will be available when you place another order.

If you would like to cancel your order, please start by filling out this form: Cancel Order Form

WHAT IS YOUR CANCELLATION POLICY?

Your order can be cancelled if it has not been processed and shipped. All cancellations are final and we cannot guarantee your desired items will be available when you place another order.

Please note: If you order has already shipped, it cannot be cancelled, but it can be returned. Return shipping is free for all orders within the United States. International customers are responsible for return shipping costs.


If you would like to cancel your order, please start by filling out this form: Cancel Order Form

Delivery Issues

When will my order arrive?

If we are shipping to an address within the United States, orders are usually delivered within 5 - 7 business days from the time the order was placed. You will receive a confirmation email with a tracking number as soon as the order ships. Please note: During the holidays, the shipping time may be extended.

Buy One Get One Day Orders: Due to the high volume of orders we received, it may take up to 5-7 business days for all orders to ship. Once your order has shipped, you will receive a shipping confirmation email. We appreciate your patience!

If you do not receive a confirmation email, please let us know by filling out this form: Where Is My Order Form

Do you provide a shipping/tracking number?

Of course! We will send you a confirmation email with a tracking number once your order ships. That way you can follow your package all the way to your doorstep! If we are shipping to an address within the United States, orders are usually delivered within 5 - 7 business days from the time the order was placed. Please note: During the holidays, the shipping time may be extended.

If you do not receive a confirmation email, please let us know by filling out this form: Where Is My Order Form

Can I update/change my shipping address?

Typos happen, we understand. We will do our very best to change your address before your order has shipped. Please note: If your order has already shipped, we are unable to change the address. In most cases, your order will be shipped back to us and we will send you a store credit.

Please update your address as soon as possible here: Change/Update Shipping Address

DOES LYM SHIP INTERNATIONALLY?

Yes! In addition to the United States, Canada and Mexico we ship to the following countries:

Australia, Austria, Belgium, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden and the United Kingdom.

DO YOU OFFER SHIPPING UPGRADES OR PROMOTIONS?

We do not have any expedited shipping options at this time. Any shipping promotions will be announced on our social media pages and sent to our email list.

What is your return policy?

Customer satisfaction is very important to us and we are happy to accept returns or exchanges within 90 days of the purchase date if the product is in its original condition.

To get started on your return or exchange in the United States, please click here. If you are located outside of the United States, please ship your items to the address below to initiate a return:

Love Your Melon, Inc.
66 Saratoga Blvd.
Devens, MA 01434

We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.

If you believe that you received a product ordered during this promotion that has a manufacturing defect, please click here.

Do you accept exchanges?

We only offer direct exchanges for sizing on apparel. All other items can be returned for a store credit which can be applied toward a future purchase.

We do not accept gift exchanges at this time. All returns and exchanges must be conducted by the original purchaser. However, we are working to offer this option in the future.

In order to initiate an exchange or return, please visit our returns/exchange process here. You will need your order number and the shipping zip code from the original order to be able to process.

I sent my order back, when will my return/exchange be processed?

For U.S. customers, exchanges will be processed when the package is dropped off by the customer and scanned by the shipping carrier. It takes 7-14 business days for returns to be received and refunded after they have been shipped by the customer.

Once we receive an international return, it will be manually processed within 3-5 business days. A refund will be issued to the payment method used on the order.

Delivery/returns

When will my order arrive?

If we are shipping to an address within the United States, orders are usually delivered within 5 - 7 business days from the time the order was placed. You will receive a confirmation email with a tracking number as soon as the order ships. Please note: During the holidays, the shipping time may be extended.

If you do not receive a confirmation email, please let us know by filling out this form: Where Is My Order Form

Do you provide a shipping/tracking number?

Of course! We will send you a confirmation email with a tracking number once your order ships. That way you can follow your package all the way to your doorstep! If we are shipping to an address within the United States, orders are usually delivered within 5 - 7 business days from the time the order was placed. Please note: During the holidays, the shipping time may be extended.

If you do not receive a confirmation email, please let us know by filling out this form: Where Is My Order Form

Can I update/change my shipping address?

Typos happen, we understand. We will do our very best to change your address before your order has shipped. Please note: If your order has already shipped, we are unable to change the address. In most cases, your order will be shipped back to us and we will send you a store credit.

Please update your address as soon as possible here: Change/Update Shipping Address

DOES LYM SHIP INTERNATIONALLY?

Yes! In addition to the United States, Canada and Mexico we ship to the following countries:

Australia, Austria, Belgium, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden and the United Kingdom.

DO YOU OFFER SHIPPING UPGRADES OR PROMOTIONS?

We do not have any expedited shipping options at this time. Any shipping promotions will be announced on our social media pages and sent to our email list.

What is your return policy?

Customer satisfaction is very important to us and we are happy to accept returns or exchanges within 90 days of the purchase date if the product is in its original condition.

To get started on your return or exchange in the United States, please click here. If you are located outside of the United States, please ship your items to the address below to initiate a return:

Love Your Melon, Inc.
66 Saratoga Blvd.
Devens, MA 01434

We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.

If you believe that you received a product ordered during this promotion that has a manufacturing defect, please click here.

Do you accept exchanges?

We only offer direct exchanges for sizing on apparel. All other items can be returned for a store credit which can be applied toward a future purchase.

We do not accept gift exchanges at this time. All returns and exchanges must be conducted by the original purchaser. However, we are working to offer this option in the future.

In order to initiate an exchange or return, please visit our returns/exchange process here. You will need your order number and the shipping zip code from the original order to be able to process.

I sent my order back, when will I receive a refund?

For U.S. customers, exchanges will be processed when the package is dropped off by the customer and scanned by the shipping carrier. It takes 7-14 business days for returns to be received and refunded after they have been shipped by the customer.

Once we receive an international return, it will be manually processed within 3-5 business days. A refund will be issued to the payment method used on the order.

Product & Stock

HOW WILL I KNOW WHEN A PRODUCT BECOMES AVAILABLE AGAIN?

We are unable to guarantee if/when a specific item will be restocked due to the unique manufacturing process behind each product. However, we are constantly adding new colors and styles to our collection.

If you’d like to be notified when a specific item is back in stock, follow these steps:
1) Go to our shop page here
2) Choose your desired product
3) Click the "More Details" tab
4) Select "Email Me When Available"
5) Enter your email to receive a restock notification

Please note: If the product is not listed on our website, it is not in stock and will be unavailable until we manufacture more. We will announce if/when the product will be released on our social media channels. Stay tuned!

CAN I WASH MY LOVE YOUR MELON PRODUCTS?

Absolutely! Please find all the washing instructions for each different product on our Product Care page here.

HOW DO I KNOW WHAT SIZE TO ORDER?

Check out the sizing chart under the “More Details” tab of each product.

product & stock

HOW WILL I KNOW WHEN A PRODUCT BECOMES AVAILABLE AGAIN?

We are unable to guarantee if/when a specific item will be restocked due to the unique manufacturing process behind each product. However, we are constantly adding new colors and styles to our collection.

If you’d like to be notified when a specific item is back in stock, follow these steps:
1) Go to our shop page here
2) Choose your desired product
3) Click the "More Details" tab
4) Select "Email Me When Available"
5) Enter your email to receive a restock notification

Please note: If the product is not listed on our website, it is not in stock and will be unavailable until we manufacture more. We will announce if/when the product will be released on our social media channels. Stay tuned!

CAN I WASH MY LOVE YOUR MELON PRODUCTS?

Absolutely! Please find all the washing instructions for each different product on our Product Care page here.

HOW DO I KNOW WHAT SIZE TO ORDER?

Check out the sizing chart under the “More Details” tab of each product.

Wholesale/Custom

CAN A STORE I OWN/KNOW CARRY LOVE YOUR MELON?

Yes. If you would like to apply to become a Love Your Melon Wholesaler, visit the Wholesale Portal here.

CAN I CREATE A CUSTOM LYM BEANIE?

Yes! When you choose Love Your Melon, you get more than just a beanie. You get a socially conscious partner, committed to American manufacturing and determined to make a difference in the lives of children battling cancer. This is a high quality product that you can feel good about. Let's bring your project to life. Get all the information by clicking here.

wholesale/custom

CAN A STORE I OWN/KNOW CARRY LOVE YOUR MELON?

Yes. If you would like to apply to become a Love Your Melon Wholesaler, visit the Wholesale Portal here.

CAN I CREATE A CUSTOM LYM BEANIE?

Yes! When you choose Love Your Melon, you get more than just a beanie. You get a socially conscious partner, committed to American manufacturing and determined to make a difference in the lives of children battling cancer. This is a high quality product that you can feel good about. Let's bring your project to life. Get all the information by clicking here.

Partner/Promo

What is the love your melon fund?

The Love Your Melon Fund is powered by The Giving Back Fund to maximize our impact in the lives of children battling cancer. Fifty percent (50%) of profit from the sale of all Love Your Melon products is given to the Love Your Melon Fund to support our nonprofit partners, create therapeutic experiences and fund charitable programming initiatives. We invite you to learn more about each partner by clicking here.

HOW DOES MY ORGANIZATION APPLY TO BE A LOVE YOUR MELON PARTNER?

If you are interested in becoming a partner, apply here.

I KNOW A CHILD BATTLING CANCER, CAN I SEND THEM A HAT?

You are about to brighten a child’s day! Find out more about our “Request a Hat” program here.

Please note: We process all requests once a week so they should receive the beanie within 10-15 business days.

DO YOU OFFER GIFT CARDS?

We do! You can purchase an eGift Card here. Gift cards are delivered by email and contain instructions to redeem them at checkout.

Does Love Your Melon Sponsor Events?

We do! Love Your Melon is involved with many pediatric cancer-related events throughout the year. If your event is a good fit, one of our team members will reach out to you after you submit your request in the next 5-7 days.

Please submit your event request here: Event Request Form

partner/promo

What is the love your melon fund?

The Love Your Melon Fund is powered by The Giving Back Fund to maximize our impact in the lives of children battling cancer. Fifty percent (50%) of profit from the sale of all Love Your Melon products is given to the Love Your Melon Fund to support our nonprofit partners, create therapeutic experiences and fund charitable programming initiatives. We invite you to learn more about each partner by clicking here.

HOW DOES MY ORGANIZATION APPLY TO BE A LOVE YOUR MELON PARTNER?

If you are interested in becoming a partner, apply here.

I KNOW A CHILD BATTLING CANCER, CAN I SEND THEM A HAT?

You are about to brighten a child’s day! Find out more about our “Request a Hat” program here.

Please note: We process all requests once a week so they should receive the beanie within 10-15 business days.

DO YOU OFFER GIFT CARDS?

We do! You can purchase an eGift Card here. Gift cards are delivered by email and contain instructions to redeem them at checkout.

Does Love Your Melon Sponsor Events?

We do! Love Your Melon is involved with many pediatric cancer-related events throughout the year. If your event is a good fit, one of our team members will reach out to you after you submit your request in the next 5-7 days.

Please submit your event request here: Event Request Form

Crew Program

WHAT IS THE CAMPUS CREW PROGRAM?

The Love Your Melon Campus Crew Program is an exclusive Crew made up of students that are determined to improve the lives of children battling cancer. Campus Crew Members are the driving force behind Love Your Melon. In communities across the country, our Crew Members raise awareness for childhood cancer, represent the brand through promotions and sales events and personally engage with our charitable programming initiatives. The Program has grown to include over 13,500 Crew Members nationwide at 840 different educational institutions.

CAN I START A CREW ON MY CAMPUS?

New Crew Establishment will only be available to Crews who are near a hospital, Ronald McDonald House or support facility that does not currently have a Crew nearby.

If there is a crew on your campus, please get in touch with the Crew directly. If there is not a crew on your campus, you can submit an application to establish a Crew while the application period is open. This takes place every year from August 1st until October 1st.

Please note: Thanks to the overwhelming support and success of our established Crews, limited space is available in our Crew program. Unfortunately, it is very rare that any new Crew submissions will be accepted.

CAN I CREDIT A CREW WITH MY PURCHASE?

This year, we aim to shift the focus of the Crew Program toward the Love Your Melon mission and our nonprofit partners. Removing this option and replacing it with a way to expand engagement by directly benefiting our mission allows each Crew to make the biggest impact possible in the lives of children battling cancer.

crew program

WHAT IS THE CAMPUS CREW PROGRAM?

The Love Your Melon Campus Crew Program is an exclusive Crew made up of students that are determined to improve the lives of children battling cancer. Campus Crew Members are the driving force behind Love Your Melon. In communities across the country, our Crew Members raise awareness for childhood cancer, represent the brand through promotions and sales events and personally engage with our charitable programming initiatives. The Program has grown to include over 13,500 Crew Members nationwide at 840 different educational institutions.

CAN I START A CREW ON MY CAMPUS?

New Crew Establishment will only be available to Crews who are near a hospital, Ronald McDonald House or support facility that does not currently have a Crew nearby.

If there is a crew on your campus, please get in touch with the Crew directly. If there is not a crew on your campus, you can submit an application to establish a Crew while the application period is open. This takes place every year from August 1st until October 1st.

Please note: Thanks to the overwhelming support and success of our established Crews, limited space is available in our Crew program. Unfortunately, it is very rare that any new Crew submissions will be accepted.

CAN I CREDIT A CREW WITH MY PURCHASE?

This year, we aim to shift the focus of the Crew Program toward the Love Your Melon mission and our nonprofit partners. Removing this option and replacing it with a way to expand engagement by directly benefiting our mission allows each Crew to make the biggest impact possible in the lives of children battling cancer.

If your question was not answered,
contact us


If your question was not answered, contact us