Customer Care

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FAQS

customer care

FAQS

order issues

I RECEIVED A DEFECTIVE PRODUCT, NOW WHAT?

Oh no! Our apologies. We will be sure to fix that for you as soon as possible. Please start by filling out this form: Defective Product Form

What if my order is lost in the mail?

We will take care of it! If you believe your order has been lost in the mail, please reach out to us by filling out this form: Order Lost Form

What if I am missing an item from my order?

We want to sort out any issues with your order right away. Please reach out to us by filling out this form: Missing Item Form

What if the order I received has an incorrect item?

We want to sort out any issues with your order right away. Please reach out to us by filling out this form: Incorrect Item Form

Can I Change an item in my order?

Once your order has been placed, we cannot add or edit item(s). If you change your mind about an item, we suggest cancelling your entire order and placing a new one with your desired items. Please note: All cancellations are final. We cannot guarantee your desired items will be available when you place another order.

If you would like to cancel your order, please start by filling out this form: Cancel Order Form

WHAT IS YOUR CANCELLATION POLICY?

We can cancel your order if it has not been processed and shipped. All cancellations are final. We cannot guarantee your desired items will be available when you place another order. Please note: If your order has already processed, you can return it. We cover the cost of return shipping via a prepaid return label in every order.

If you would like to cancel your order, please start by filling out this form: Cancel Order Form

Order Issues

I RECEIVED A DEFECTIVE PRODUCT, NOW WHAT?

Oh no! Our apologies. We will be sure to fix that for you as soon as possible. Please start by filling out this form: Defective Product Form

What if my order is lost in the mail?

We will take care of it! If you believe your order has been lost in the mail, please reach out to us by filling out this form: Order Lost Form

What if I am missing an item from my order?

We want to sort out any issues with your order right away. Please reach out to us by filling out this form: Missing Item Form

What if the order I received has an incorrect item?

We want to sort out any issues with your order right away. Please reach out to us by filling out this form: Incorrect Item Form

Can I Change an item in my order?

Once your order has been placed, we cannot add or edit item(s). If you change your mind about an item, we suggest cancelling your entire order and placing a new one with your desired items. Please note: All cancellations are final. We cannot guarantee your desired items will be available when you place another order.

If you would like to cancel your order, please start by filling out this form: Cancel Order Form

WHAT IS YOUR CANCELLATION POLICY?

We can cancel your order if it has not been processed and shipped. All cancellations are final. We cannot guarantee your desired items will be available when you place another order. Please note: If your order has already processed, you can return it. We cover the cost of return shipping via a prepaid return label in every order.

If you would like to cancel your order, please start by filling out this form: Cancel Order Form

Delivery Issues

When will my order arrive?

If we are shipping to an address within the United States, orders are usually delivered within 5 - 7 business days from the time the order was placed. You will receive a confirmation email with a tracking number as soon as the order ships. Please note: During the holidays, the shipping time may be extended.

If you do not receive a confirmation email, please let us know by filling out this form: Where Is My Order Form

Do you provide a shipping/tracking number?

Of course! We will send you a confirmation email with a tracking number once your order ships. That way you can follow your package all the way to your doorstep! If we are shipping to an address within the United States, orders are usually delivered within 5 - 7 business days from the time the order was placed. Please note: During the holidays, the shipping time may be extended.

If you do not receive a confirmation email, please let us know by filling out this form: Where Is My Order Form

Can I update/change my shipping address?

Typos happen, we understand. We will do our very best to change your address before your order has shipped. Please note: If your order has already shipped, we are unable to change the address. In most cases, your order will be shipped back to us and we will send you a store credit.

Please update your address as soon as possible here: Change/Update Shipping Address

DOES LYM SHIP INTERNATIONALLY?

Yes! We offer international shipping to select countries.

Average shipping times:
Canada: 7-14 days
Australia: 10-20 days
Europe: 14-21 days
United Kingdom: 15-30 days
Select Countries: 10-30 days

Please note: The cost of shipping will vary depending on the weight of the order.

DO YOU OFFER SHIPPING UPGRADES OR PROMOTIONS?

We do not have any expedited shipping options at this time. Any shipping promotions will be announced on our social media pages and sent to our email list.

What is your return policy?

Customer satisfaction is very important to us and we are happy to accept returns up to one year of the purchase date if the product is in its original condition.

For domestic returns, please send the item(s) back using the prepaid return label. International returns are also accepted. However, the customer is responsible for any return shipping costs. For international returns or if you have misplaced the prepaid return label, please send your item(s) to the address below.
Love Your Melon, Inc.
66 Saratoga Blvd.
Devens, MA 01434

Please allow 10-12 business days for the return to be processed and refund to be issued to your account. We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.

Do you accept exchanges?

We do not offer exchanges due to inventory policy purposes; however, we are happy to accept returns up to one year of the purchase date if the product is in its original condition. When we receive your returned item, we will process your return and credit your account within 10-12 business days.

To return an order, please send the item back to us using the prepaid return label that came with your order. If you have misplaced the return label, please send your return to us at the address below.
Love Your Melon, Inc.
66 Saratoga Blvd.
Devens, MA 01434

We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for lost items sent back to us.

I sent my order back, when will I receive a refund?

When we receive your return, we will process the item(s) and credit your account within 10-12 business days. Thank you for your patience and please let us know if there is anything else we can do for you!

Delivery/returns

When will my order arrive?

If we are shipping to an address within the United States, orders are usually delivered within 5 - 7 business days from the time the order was placed. You will receive a confirmation email with a tracking number as soon as the order ships. Please note: During the holidays, the shipping time may be extended.

If you do not receive a confirmation email, please let us know by filling out this form: Where Is My Order Form

Do you provide a shipping/tracking number?

Of course! We will send you a confirmation email with a tracking number once your order ships. That way you can follow your package all the way to your doorstep! If we are shipping to an address within the United States, orders are usually delivered within 5 - 7 business days from the time the order was placed. Please note: During the holidays, the shipping time may be extended.

If you do not receive a confirmation email, please let us know by filling out this form: Where Is My Order Form

Can I update/change my shipping address?

Typos happen, we understand. We will do our very best to change your address before your order has shipped. Please note: If your order has already shipped, we are unable to change the address. In most cases, your order will be shipped back to us and we will send you a store credit.

Please update your address as soon as possible here: Change/Update Shipping Address

DOES LYM SHIP INTERNATIONALLY?

Yes! We offer international shipping to select countries.

Average shipping times:
Canada: 7-14 days
Australia: 10-20 days
Europe: 14-21 days
United Kingdom: 15-30 days
Select Countries: 10-30 days

Please note: The cost of shipping will vary depending on the weight of the order.

DO YOU OFFER SHIPPING UPGRADES OR PROMOTIONS?

We do not have any expedited shipping options at this time. Any shipping promotions will be announced on our social media pages and sent to our email list.

What is your return policy?

Customer satisfaction is very important to us and we are happy to accept returns up to one year of the purchase date if the product is in its original condition.

For domestic returns, please send the item(s) back using the prepaid return label. International returns are also accepted. However, the customer is responsible for any return shipping costs. For international returns or if you have misplaced the prepaid return label, please send your item(s) to the address below.

Love Your Melon, Inc.
66 Saratoga Blvd.
Devens, MA 01434

Please allow 10-12 business days for the return to be processed and refund to be issued to your account. We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.

Do you accept exchanges?

We do not offer exchanges due to inventory policy purposes; however, we are happy to accept returns up to one year of the purchase date if the product is in its original condition. When we receive your returned item, we will process your return and credit your account within 10-12 business days. For domestic returns, please send the item(s) back using the prepaid return label. International returns are also accepted. However, the customer is responsible for any return shipping costs. For international returns or if you have misplaced the prepaid return label, please send your item(s) to the address below.

To return an order, please send the item back to us using the prepaid return label that came with your order. If you have misplaced the return label, please send your return to us at the address below.

Love Your Melon, Inc.
66 Saratoga Blvd.
Devens, MA 01434

We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for lost items sent back to us.

I sent my order back, when will I receive a refund?

When we receive your return, we will process the item(s) and credit your account within 10-12 business days. Thank you for your patience and please let us know if there is anything else we can do for you!

Product & Stock

HOW WILL I KNOW WHEN A PRODUCT BECOMES AVAILABLE AGAIN?

We are unable to guarantee if/when a specific item will be restocked due to the unique manufacturing process behind each product. However, we are constantly adding new colors and styles to our collection.

If you’d like to be notified when a specific item is back in stock, follow these steps:
1) Go to our shop page here
2) Choose your desired product
3) Click the "More Details" tab
4) Select "Email Me When Available"
5) Enter your email to receive a restock notification

Please note: If the product is not listed on our website, it is not in stock and will be unavailable until we manufacture more. We will announce if/when the product will be released on our social media channels. Stay tuned!

CAN I WASH MY LOVE YOUR MELON PRODUCTS?

Absolutely! Please find all the washing instructions for each different product on our Product Care page here.

HOW DO I KNOW WHAT SIZE TO ORDER?

Check out the sizing chart under the “More Details” tab of each product.

product & stock

HOW WILL I KNOW WHEN A PRODUCT BECOMES AVAILABLE AGAIN?

We are unable to guarantee if/when a specific item will be restocked due to the unique manufacturing process behind each product. However, we are constantly adding new colors and styles to our collection.

If you’d like to be notified when a specific item is back in stock, follow these steps:
1) Go to our shop page here
2) Choose your desired product
3) Click the "More Details" tab
4) Select "Email Me When Available"
5) Enter your email to receive a restock notification

Please note: If the product is not listed on our website, it is not in stock and will be unavailable until we manufacture more. We will announce if/when the product will be released on our social media channels. Stay tuned!

CAN I WASH MY LOVE YOUR MELON PRODUCTS?

Absolutely! Please find all the washing instructions for each different product on our Product Care page here.

HOW DO I KNOW WHAT SIZE TO ORDER?

Check out the sizing chart under the “More Details” tab of each product.

Wholesale/Custom

CAN A STORE I OWN/KNOW CARRY LOVE YOUR MELON?

Yes. If you would like to apply to become a Love Your Melon Wholesaler, visit the Wholesale Portal here.

CAN I CREATE A CUSTOM LYM BEANIE?

Yes! When you choose Love Your Melon, you get more than just a beanie. You get a socially conscious partner, committed to American manufacturing and determined to make a difference in the lives of children battling cancer. This is a high quality product that you can feel good about. Let's bring your project to life. Get all the information by clicking here.

wholesale/custom

CAN A STORE I OWN/KNOW CARRY LOVE YOUR MELON?

Yes. If you would like to apply to become a Love Your Melon Wholesaler, visit the Wholesale Portal here.

CAN I CREATE A CUSTOM LYM BEANIE?

Yes! When you choose Love Your Melon, you get more than just a beanie. You get a socially conscious partner, committed to American manufacturing and determined to make a difference in the lives of children battling cancer. This is a high quality product that you can feel good about. Let's bring your project to life. Get all the information by clicking here.

Partner/Promo

who are love your melon's partners?

Our nonprofit partners work in the field of pediatric oncology, fund cancer research initiatives and provide immediate support for families of children battling cancer. We invite you to learn more about each partners’ mission, the specific initiatives that we support, and how our funds are making a significant difference. With your help, we will fight to defeat pediatric cancer. To see all Love Your Melon's partners click here.

HOW DOES MY ORGANIZATION APPLY TO BE A LOVE YOUR MELON PARTNER?

If you are interested in becoming a partner, apply here.

I KNOW A CHILD BATTLING CANCER, CAN I SEND THEM A HAT?

You are about to brighten a child’s day! Find out more about our “Request a Hat” program here.

Please note: We process all requests once a week so they should receive the beanie within 10-15 business days.

DO YOU OFFER GIFT CARDS?

We do! You can purchase an eGift Card here. Gift cards are delivered by email and contain instructions to redeem them at checkout.

Does Love Your Melon Sponsor Events?

We do! Love Your Melon is involved with many pediatric cancer-related events throughout the year. If your event is a good fit, one of our team members will reach out to you after you submit your request in the next 5-7 days.

Please submit your event request here: Event Request Form

partner/promo

who are love your melon's partners?

Our nonprofit partners work in the field of pediatric oncology, fund cancer research initiatives and provide immediate support for families of children battling cancer. We invite you to learn more about each partners’ mission, the specific initiatives that we support, and how our funds are making a significant difference. With your help, we will fight to defeat pediatric cancer. To see all Love Your Melon's partners click here.

HOW DOES MY ORGANIZATION APPLY TO BE A LOVE YOUR MELON PARTNER?

If you are interested in becoming a partner, apply here.

I KNOW A CHILD BATTLING CANCER, CAN I SEND THEM A HAT?

You are about to brighten a child’s day! Find out more about our “Request a Hat” program here.

Please note: We process all requests once a week so they should receive the beanie within 10-15 business days.

DO YOU OFFER GIFT CARDS?

We do! You can purchase an eGift Card here. Gift cards are delivered by email and contain instructions to redeem them at checkout.

Does Love Your Melon Sponsor Events?

We do! Love Your Melon is involved with many pediatric cancer-related events throughout the year. If your event is a good fit, one of our team members will reach out to you after you submit your request in the next 5-7 days.

Please submit your event request here: Event Request Form

Crew Program

WHAT IS THE CAMPUS CREW PROGRAM?

The Love Your Melon Campus Crew Program is an exclusive Crew made up of students that are determined to improve the lives of children battling cancer. Campus Crew Members are the driving force behind Love Your Melon. In communities across the country, our Crew Members raise awareness for childhood cancer, represent the brand through promotions and sales events and personally engage with our charitable programming initiatives. The Program has grown to include over 13,500 Crew Members nationwide at 840 different educational institutions.

CAN I START A CREW ON MY CAMPUS?

New Crew Establishment will only be available to Crews who are near a hospital, Ronald McDonald House or support facility that does not currently have a Crew nearby.

If there is a crew on your campus, please get in touch with the Crew directly. If there is not a crew on your campus, you can submit an application to establish a Crew while the application period is open. This takes place every year from August 1st until October 1st.

Please note: Thanks to the overwhelming support and success of our established Crews, limited space is available in our Crew program. Unfortunately, it is very rare that any new Crew submissions will be accepted.

CAN I CREDIT A CREW WITH MY PURCHASE?

This year, we aim to shift the focus of the Crew Program toward the Love Your Melon mission and our nonprofit partners. Removing this option and replacing it with a way to expand engagement by directly benefiting our mission allows each Crew to make the biggest impact possible in the lives of children battling cancer.

crew program

WHAT IS THE CAMPUS CREW PROGRAM?

The Love Your Melon Campus Crew Program is an exclusive Crew made up of students that are determined to improve the lives of children battling cancer. Campus Crew Members are the driving force behind Love Your Melon. In communities across the country, our Crew Members raise awareness for childhood cancer, represent the brand through promotions and sales events and personally engage with our charitable programming initiatives. The Program has grown to include over 13,500 Crew Members nationwide at 840 different educational institutions.

CAN I START A CREW ON MY CAMPUS?

New Crew Establishment will only be available to Crews who are near a hospital, Ronald McDonald House or support facility that does not currently have a Crew nearby.

If there is a crew on your campus, please get in touch with the Crew directly. If there is not a crew on your campus, you can submit an application to establish a Crew while the application period is open. This takes place every year from August 1st until October 1st.

Please note: Thanks to the overwhelming support and success of our established Crews, limited space is available in our Crew program. Unfortunately, it is very rare that any new Crew submissions will be accepted.

CAN I CREDIT A CREW WITH MY PURCHASE?

This year, we aim to shift the focus of the Crew Program toward the Love Your Melon mission and our nonprofit partners. Removing this option and replacing it with a way to expand engagement by directly benefiting our mission allows each Crew to make the biggest impact possible in the lives of children battling cancer.

If your question was not answered,
contact us


If your question was not answered, contact us